Legal information

Privacy Policy

Last updated: 22 August 2026

Rapid Accident Response Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it and the rights you have.

Who we are

Rapid Accident Response Ltd
Company number: 17413288
Registered office: 54 Wood Street, Lytham St. Annes, England, FY8 1QG
Email: info@rapidaccidentresponse.co.uk

Information we collect

When you contact us or submit an enquiry, we may collect your name, telephone number, email address, vehicle information and details about the accident or incident.

Please avoid providing unnecessary medical, financial or other sensitive information through our initial enquiry form.

How we use your information

We may use your information to respond to your enquiry, assess whether we can assist you, establish relevant accident circumstances, arrange and administer services, maintain appropriate records, prevent fraud and meet legal or regulatory obligations.

Our lawful bases may include taking steps at your request before entering into a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting our business.

Who we may share information with

Where reasonably necessary to deal with your enquiry or provide a service, information may be shared with appropriate third parties such as vehicle hire providers, repairers, insurers, accident management providers, legal advisers and professional or technology service providers.

We do not sell your personal information.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant contractual, legal, insurance, fraud-prevention or regulatory requirements.

Your rights

Depending on the circumstances, you may have the right to ask for access to your personal information, request corrections, request deletion, restrict processing or object to certain uses of your information.

We may ask you to verify your identity before releasing personal information or acting on a request.

Cookies and website data

Our website may use cookies or similar technologies required for its operation, functionality and security. Where non-essential analytics or advertising technologies are used, appropriate information and consent will be provided where required.

Complaints

If you have concerns about how we use your personal information, please contact us at info@rapidaccidentresponse.co.uk .

You also have the right to complain to the Information Commissioner's Office at ico.org.uk .

Changes to this policy

We may update this Privacy Policy when our services, website, processing activities or legal obligations change.